Last Updated on: September 20, 2023 by Jitendra Vaswani | Fact Checked
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Pricing Policy
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Support
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Features
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Ease Of Use
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Customer Service
Pros
Deal with any issues customer may have
It allows you to respond in real time
Gives you a huge boost in the right direction
Private label seller this would benefit you hugely
Ease of use and setting up
User friendly
Saves me time and I get more feedback and reviews than before
Cons
Inflexible tariff plans
FeedbackExpress is the best amazon feedback software. Remove negative feedback. Increase your Amazon feedback rating. Get more product
Are you looking for an efficient platform to review requests or automate your Amazon feedback? If the answer to this question, then FeedbackExpress is your one-stop destination.
I’ve always believed that feedback is the lifeblood of any business, especially in the competitive world of e-commerce. As an Amazon seller, I quickly realized the importance of gathering customer reviews and feedback to build trust and credibility.
That’s when I came across FeedbackExpress, a game-changing platform designed to help sellers like me get more Amazon reviews and feedback.
In this review, I’ll share my experiences and insights into how FeedbackExpress has revolutionized the way I engage with my customers and enhance my Amazon business.
So, if you’re looking to boost your Amazon reviews and feedback, stick around, because this is a tool you won’t want to miss!
Bottom Line Up Front | Your seller rating and feedback score are key metrics used by Amazon to determine who wins the Buy Box. Sellers with consistently stellar … FeedbackExpress has some notable features that other tools don’t have and this is what makes it an Amazon merchant’s first love. I highly recommended, FeedbackExpress check out now
It is important to pay attention to the fact that FeedbackExpress is a cloud-based and powerful software solution.
It has a major role to play in offering help to Amazon sellers for automating and managing their feedback communication with buyers.
Well, this amazing software is proving to be of great help to all the sellers. This way they are able to get more product reviews and positive feedback.
Also, they get the perfect opportunity to get rid of neutral as well as negative feedback efficiently and quickly.
All of this will eventually lead to improved seller metrics.
Also, the sellers get to win an increased number of Buy Boxes at elevated profit margins.
Content Outline
Do You Know!
Increased Ratings Lead to Increased Sales
A staggering 95% of shoppers make it a point to read reviews about your business and products before making a purchasing decision.
The quality and quantity of your reviews significantly influence the shopper’s choice to buy.
By accumulating a greater number of high-quality reviews across various platforms, you can outperform your competitors and command higher prices.
🚀FeedbackExpress Review: Quick Expert Summary
I am happy to share that FeedbackExpress has revolutionized the way I manage my e-commerce business. Before using this tool, I was overwhelmed with the daily tasks of maintaining my online feedback.
But now, FeedbackExpress has freed up my time to focus on other aspects of my business. Let me explain why I am such a big fan of FeedbackExpress and why I believe you will be too!
Firstly, I love how easy FeedbackExpress is to use. The user interface is intuitive and straightforward, even for those who are not tech-savvy. Plus, if you encounter any issues, the customer support team is always prompt in assisting you.
Secondly, FeedbackExpress features a range of time-saving functions. For instance, there’s an automated follow-up messaging feature that sends messages to customers who haven’t left feedback yet. This feature has saved me a considerable amount of time compared to manually sending messages to each customer.
Lastly, FeedbackExpress offers comprehensive reporting features. I can track my progress over time and identify areas that need improvement. This information is invaluable in helping me fine-tune my e-commerce operations.
FeedbackExpress Review – Key Features:
1. Email Templates –
You will be getting a basic email and all the necessary points that can be covered through the email namely, Seller Feedback, Customer Service, or Product Review.
Email Template
There will be spaces that are left to be filled. You will also be getting links to the respective pages that need to be filled in by a customer in response.
2. Phone Alerts –
When a customer leaves a response, the user will receive a response.
This way he or she would be getting a phone alert regarding whether the response is positive or negative.
A lot will be depending on the seller’s requirements i.e. customer service, seller feedback, and product review.
5. Blacklisting –
This is an amazing feature as all those customers who chose to leave a negative review will not be receiving a follow-up email and will be blacklisted.
6. Payment Plan –
The best part is the flexibility in terms of the plans that can be chosen per the users’ specific needs.
7. Analytics And A/B testing
FeedbackExpress has a feature called A/B testing that enables users to create several variants of a single letter, eventually, distribute them across orders, and measure the open rate of each letter.
This allows users to determine the best time and weekdays to send letters in order to achieve the highest conversion rate. You will only need a few minutes to determine which alternative is the best; after that, the system will perform all of the necessary calculations independently.
8. Inbox & manual emails
With this feature, you can monitor all of your Amazon buyer messages from across all marketplaces on a single page and respond to them as they come in.
There is no longer a requirement to manually monitor the Seller Central of each marketplace for fresh communications. You can also speed up the process of responding to common inquiries using templates you have previously produced on your own.
9. Advanced Analytics:
Gain valuable insights into the performance of your email campaigns with Sagemailer’s advanced analytics. Track open, click-through, and conversion rates, enabling you to make data-driven decisions to optimize your campaigns further.
About
FeedbackExpress has some notable features that other tools don't have and this is what makes it an Amazon merchant's first love.
💰 Price
$ 47.37
😍 Pros
feedback express sending the youtube tutorials and asking for feedback.
😩 Cons
The review tracking, since the review is more important than the feedback.
Verdict
FeedbackExpress is the best amazon feedback software. Remove negative feedback. Increase your Amazon feedback rating. Get more product
FeedbackExpress has a lot of good features and can be used to get more reviews without question. But since almost all similar services have the same features and the starting price is quite high, this service isn’t the best deal in price and quality.
SageMailer, on the other hand, can do the same things and has a few special and very important features that make it work better. It also has more flexible price plans that sellers can use no matter how much they sell.
SageMailer is an Amazon feedback program that helps sellers simplify the process of getting product reviews and seller feedback. Users can use the tool to ask for reviews and comments, manage messages from customer service, and keep an eye on new reviews.
This service gives you a uniform way to manage Amazon reviews and feedback:
Tracking of an endless number of ASINs and alerts about good, bad, or neutral reviews
Response Center that is easy to use and can collect and answer all customer comments from all AMZ marketplaces on one page
A/B testing lets you see how effective your emails are and make changes to the way you send them.
Monthly Plans Between – FeedbackExpress Vs SageMailer (Feedback Express Review)
FeedbackExpress
SageMailer
Email Limit
7000
5000
Supported Marketplaces
15
13
A/B Testing
YES
NO
Inbox & manual messages
YES
NO
The “Request a Review” button
YES
NO
VAT Invoicing
YES
NO
Chat support
YES
NO
Price
$50/month
($50/month)
How Can FeedbackExpress Improve Your Amazon Business?
To be successful in selling on Amazon, you must ensure that Amazon’s customers are satisfied. That is what Amazon is concerned about. Over the years, they have earned the trust of their customers to the point where they are now the world’s largest retailer.
What this means for us sellers is that we must do whatever it takes to ensure that our seller accounts are in good health and that all of our metrics meet Amazon’s requirements.
This month, I’ve been testing FeedbackExpress in my second seller account to see if I could use it in my business to improve customer relations.
To summarise, I have been very impressed, and it ultimately achieves what it is intended to do: improve customer relationships, which leads to an improved relationship with Amazon.
FeedbackExpress Pros & Cons
Pros
Cons
For sellers looking to improve feedback, this platform is perfect.
The main drawback is that it limits your flexibility.
With the help of this software, the sellers will be getting on-time alerts.
Some of the users have faced some minor issues related to the platform.
This is an exciting advantage for sellers to learn about email success or failure.
Customers are thanked for their positive feedback and asked for a product review.
What if I want to cancel?
Here is what you need to do if you want to cancel. You can stop the service at any time with FeedbackExpress. They work on a month-by-month basis, so you can cancel whenever.
Feedback Testimonials: FeedbackExpress Review
FeedbackExpress Real Customer Review & Testimonials
The best feature of the website is the notifications that get sent out if something has gone wrong like receiving a negative feedback. Not only do we get sent an email but also a text straight to my phone which is very useful especially when I’m out of the office.
I like that everything is organize and you can use this tool so easyAutomated emails. Great website. Easy to use. Easy to customise different languages for use on different sites. Reliable.
Works wellFeedbackExpress is easy to use and was easy to integrate with our Amazon seller account.Ease of us, the automation and the customer service is good too.
The bad feedback alerts instantly by SMSQuickly create campaigns to increase product reviews.Easy to use interface. Highly attentive service when an issue does arise. Reliable and effective.
This is great for Amazon, but if you want to sell on other channels, you’ll need a different deal.
I really like how this product works, especially the text alert for negative feedback. This lets you respond right away and fix any problems customers may have, which cuts down on claims and unhappy customers.
The templates for sending emails and asking for feedback and reviews, among other things, are very useful and easy to use. All of the feedback monitoring is easy to do because everything is on one dashboard. A blacklist that you can add to is useful.
Faqs Related To FeedbackExpress
⚡How to Get More Amazon Reviews Legally?
There are some following ways to get more Amazon reviews legally. A review can easily increase overall sales and encourage more people to give their feedback. You can create a mailing list and ask buyers to leave their reviews. In this way, you can collect feedback from various people. You can also use research tools for keywords. You can use social media platforms to boost the number of customer reviews.
🎉 How to Write Winning Product Titles?
You must write what your target audience likes. The title should connect you with your people. It must be in the right format, including proper name, description, etc. You must choose the right length with descriptions. A title should carry key features of the product and its benefits. You can also compare your products with other shoppers before buying them.
💥 Will I recover my previous FeedbackExpress invoices?
Do not worry; after your account is transferred to eDesk, the Support Team will send you a copy of all your previous FeedbackExpress invoices for comparison.
🌴 How can I alter my course of action?
Click on your initials in the blacktop bar's far right-hand corner to access Settings and Company Settings > Billing. This screen allows you to add or change your schedule at any stage.
🔥 Where may I get a copy of my invoices?
Click on your name in the blacktop bar on the far right and then on Settings and Company Settings > Receipts. On this tab, you'll be able to download all of your previous month's invoices.
🌟 What is the procedure for canceling my eDesk account?
Only the eDesk account owner will have access to this screen; any other users will be denied access. You can cancel your eDesk account by navigating to Settings and Company Settings > Billing and then selecting Order Termination. The eDesk Team will then expeditiously process your submission.
🪵 How can I keep track of product reviews?
Due to a significant update in Amazon's Terms of Service, eDesk does not support tracking Product Reviews.
In conclusion, FeedbackExpress offers a valuable set of tools and features designed to enhance an e-commerce seller’s reputation and success on platforms like Amazon.
With its comprehensive suite of services, including listing health and brand protection through SellerPulse, and feedback and reviews management via FeedbackFive, sellers can effectively monitor their listings, protect their brands, and solicit and manage customer feedback and reviews.
The flexibility of pricing plans, starting at affordable rates, allows sellers to choose a package that aligns with their specific needs and budget.
Jitendra Vaswani is a Digital Marketing Practitioner and renowned international keynote speaker who has embraced the digital nomad lifestyle as he travels around the world. He founded two successful websites, BloggersIdeas.com & Digital Marketing Agency DigiExe of which his success stories have expanded to authoring "Inside A Hustler's Brain : In Pursuit of Financial Freedom” (20,000 copies sold worldwide) and contributing to “International Best Selling Author of Growth Hacking Book 2". Jitendra designed workshops for over 10000+ professionals in Digital marketing across continents; with intentions ultimately anchored towards creating an impactable difference by helping people build their dream business online.
Jitendra Vaswani is a high-powered investor with an impressive portfolio that includes Imagestation. To learn more about his investments, Find him on Linkedin, Twitter, & Facebook.
