FeedbackExpress Review 2021 | Best Amazon Seller Feedback Tool

Affiliate disclosure: In full transparency โ€“ some of the links on our website are affiliate links, if you use them to make a purchase we will earn a commission at no additional cost for you (none whatsoever!).

Pricing Policy
Users Feedback
Ease Of Use
Customer Service
Value for money


  • Really like the functionality of this product
  • Deal with any issues customer may have
  • It allows you to respond in real time
  • Gives you a huge boost in the right direction
  • Private label seller this would benefit you hugely
  • Dashboard is ok not bad you can see your feedbacks emails performance etc.
  • The ease of use and setting up
  • They make it very user friendly
  • It is a great product
  • Saves me time and I get more feedback and reviews than before


  • The biggest disadvantage is the fact that you do not get the flexibility to

Verdict: FeedbackExpress is the best amazon feedback software. Remove negative feedback. Increase your Amazon feedback rating. Get more product


Today we have featured FeedbackExpress Review 2021, with its proper insights, we have also covered its pros and cons, so let’s get started…

Are you looking for an efficient platform to review requests or automate your Amazon feedback? If the answer to this question, then FeedbackExpress is your one-stop destination.

It is the perfect solution for ensuring that getting more product seller feedbacks and product reviews.

Also, it is superb for all those who are interested in ranking your products higher in the Amazon search engine.

Feedback Express Review - Amazon - Feedback - Software

Bottom Line Up Front |ย Your seller rating and feedback score are key metrics used by Amazon to determine who wins the Buy Box. Sellers with consistently stellar … FeedbackExpress has some notable features that other tools don’t have and this is what makes it an Amazon merchant’s first love. I highly recommended, FeedbackExpress check out now

FeedbackExpress-Reviews-2021-Details-Pricing-Features-G2 (1)

It is important to pay attention to the fact that FeedbackExpress is a cloud-based and powerful software solution.

It has a major role to play in offering help to the Amazon sellers for automating and managing their feedback communication with buyers.ย 

Well, this amazing software is proving to be of great help for all the sellers. This way they are able to get more product reviews and positive feedback.


Also, they get the perfect opportunity to get rid of the neutral as well as negative feedback efficiently and quickly.

All of this will eventually lead to improved seller metrics.

Also, the sellers get to win an increased number of Buy Box at elevated profit margins.ย ย 

Content Outline

Features Of FeedbackExpress Review:

Email Templatesย โ€“

You will be getting a basic email and all the necessary points that can be covered through the email namely, Seller Feedback, Customer Service, or Product review.

feedbackexpress review Email Template
Email Template

There will be spaces that are left to be filled. You will also be getting links to the respective pages that need to be filled in by a customer in response.

Phone Alertsย โ€“

When a response is left by a customer, a response will be received by the user.

This way he or she would be getting a phone alert regarding the response if it is positive or negative.

Phone Alert

This gives the perfect opportunity to the seller to react in the right manner and also improve the customerโ€™s experience.

Seller Feedbackย โ€“

The feedback you will be getting with the help of this Feedback platform can be checked without any hassles.



FeedbackExpress - Review - Feedback

You will be gettingย all the responses and also the ones which are a result of the emails sent by you.

Email Filtersย โ€“

This is an amazing feature for helping the seller filter who will be getting the email.

A lot will be depending on the sellerโ€™s requirement i.e. customer service, seller feedback, product review.

FeedbackExpress - Amazon - Feedback - Software - Review

Blacklistingย โ€“

This is an amazing feature as all those customers who chose to leave a negative review will not be receiving a follow-up email and will be blacklisted.

Payment Planย โ€“

The best part is the flexibility in terms of the plans that can be chosen as per the specific needs of the users.ย 

FeedbackExpress Infographics:



FeedbackExpress has some notable features that other tools don't have and this is what makes it an Amazon merchant's first love.

๐Ÿ’ฐ  Price

$ 47.37

๐Ÿ˜  Pros

feedback express sending the youtube tutorials and asking for feedback.

๐Ÿ˜ฉ  Cons

The review tracking, since the review is more important than the feedback.


FeedbackExpress is the best amazon feedback software. Remove negative feedback. Increase your Amazon feedback rating. Get more product

Rating 4.5/5

Videos On Feedback Express Review

1. How To Setup Account Set-up On Feedback

This video is about the initial settings to be completed when you sign up for FeedbackExpress.

2. FeedbackExpress Dashboard how to use it

This video will introduce you to the FeedbackExpress dashboard and discover how to use it and what data it contains.

3. positive and disputing negative feedback On FeedbackExpress

This video will introduce you to reviewing positive and disputing negative feedback within FeedbackExpess.

4. Setting Preferences Of FeedbackExpress

This video is about how to set your preferences and account settings within FeedbackExpress.

5. How To Add a Channel On FeedbackExpress

This video will introduce you to adding a new channel to your FeedbackExpress account.

6. How to Use Smart Tags

This video will introduce you to smart tags, how to use and edit them for your own campaigns.

7. Product Review Campaigns

This video will introduce you to product review campaigns and show you how to set one up.

8. Seller Feedback Campaigns

This video will introduce you to seller feedback campaigns and show you how to set one up.

9. How to Get Negative Notifications via SMS

This video will show you how to get text notifications for negative feedback to your mobile/cell phone.

10. Reviewing Recent Feedback

This video will show you how to use the dashboard to review recent feedback.

11. Feedback Charts

This video will introduce you to the various feedback charts available in FeedbackExpress.

12. How to Sign up for a Paid Plan

This video will show you how you can sign up to a paid plan following your trial period.

FeedbackExpress Pros:

Better Feedback Responses:

Well, it is the perfect platform for all those sellers who are interested in getting better feedback responses.

Thus, they get to earn the trust of the customers also with the increase in sales. This will ultimately have a positive impact on the sellerโ€™s product sales.

Get On-Time Alerts:

With the help of this software, the sellers will be getting on-time alerts. This will improve the entire customerโ€™s experience with great ease.


Success of the Emails:

This is also an exciting feature as the sellers can now get to know about the failure or success of the emails.

Thanking Customers:

Customers are repeatedly thanked for their positive feedback and at the same time, a product review can be asked.

FeedbackExpress Cons:

  • The biggest disadvantage is the fact that you do not get the flexibility toย 
  • send multiple emails in the equivalent email group.
  • Some of the users have faced some minor issues related to the platform.ย 

Feedback Testimonials

FeedbackExpress-Review -and-Pricing-2021


Frequently Asked Questions:ย 

โšกHow to Get More Amazon Reviews Legally?

There are some following ways to get more Amazon reviews legally. A review can easily increase the overall sales and encourage more people to give their feedback. You can create a mailing list and ask buyers to leave their reviews. In this way, you can collect feedback from various people. You can also use research tools for keywords. You can use social media platforms to boost the number of customer reviews.

โœ… How to Get More Number of Product Reviews on Amazon?

In FeedbackExpress Review, you will understand how Amazon can help you in getting more product reviews on it. You should trust the automated follow-up system of Amazon. Make Use of the โ€˜Request a Reviewโ€™ Button of Amazon to send an auto-generated email to their customers within four to thirty days of purchase for the review request. You can enter the Early Reviewer Program of Amazon that pushes purchasers to give feedback for the products. You can also enroll your product with the Amazon Vine Program.

๐Ÿ‘‰ How Can FeedbackExpress Improve Your Amazon Business?

FeedbackExpress is an essential feature that integrates with Amazon to increase sales and reviews. The dashboard has a clean, easy, and user-friendly interface. Anyone can use that layout to navigate. Customer Campaigns are beneficial as they can allow you to set interactions with different customers for purchases. You can easily know information regarding customer satisfaction from their reviews. The payment Plan depends on the campaign size and its offered features. You can try this application for 30 days to know how it can improve your business.

๐ŸŽ‰ How to Write Winning Product Titles?

You must write what your target audience likes. The title should connect you with your people. It must be in the right format, including proper name, description, etc. You must choose the right length with descriptions. A title should carry key features of the product and its benefits. You can also compare your products with other shoppers before buying them.

๐Ÿ’ฅ How To Use FeedbackExpress?

In FeedbackExpress Review, it is relatively easy to use because it offers impressive features. It offers well-defined and ready-made templates. You can get notifications for negative feedback. An email automatically triggers after some days of the purchase. If you are getting negative feedback from a specific customer, then you can also blacklist that person. You can resend your emails to allow your buyers to provide feedback on the product. More reviews can increase your sales and profits.

โœ… What is FeedbackExpress?

It is a feedback solution that helps sellers to operate and manage their reviews from the customers. It is a powerful cloud-based software with features like providing notifications, reviews, email templates, etc., from the buyers. You can set up the communication between the buyer and you. It can help you to find out the necessary needs of a customer. It collects reviews from the purchasers on your behalf through easy and automated product review requests.

โšก Who Uses FeedbackExpress?

It offers a trial period for 30 days without asking for any credit card details and commissions. It can set up and integrate with other applications easily. You can get recommendations on Amazon forums by a friend, colleague, or family. It helps in achieving positive feedback from the customers. It will improve the feedback ratio of your products and make them famous. You can get notifications whenever you receive any negative feedback from the customers.

๐Ÿ’ฒ How Much Does FeedBackExpress Cost?

The basic plan offered by the FeedbackExpress will cost you $39 per month, and $35 per month for annual payments. The medium plan offered by FeedbackExpress will cost you $88 per month, and $79 per month for annual payments. The advanced plan offered by FeedbackExpress will cost you $177 per month, and $159 per month for annual payments.

๐Ÿ† How to Get Positive Feedback on Amazon?

You can inform customers about feedback through emails. Automatic email request is another feature that helps in triggering emails to customers who purchased anything from your online store. You can also use paying slips to leave any message, or the seller can request the customer's feedback. The Buyer will respond to the request and give reviews. You can monitor your sales performance metrics.

๐Ÿ’ฅ Will I recover my previous FeedbackExpress invoices?

Do not worry; after your account is transferred to eDesk, the Support Team will send you a copy of all your previous FeedbackExpress invoices for comparison.

๐ŸŒด How can I alter my course of action?

Click on your initials in the blacktop bar's far right-hand corner to access Settings and Company Settings > Billing. This screen allows you to add or change your schedule at any stage.

๐Ÿ”ฅ Where may I get a copy of my invoices?

Click on your name in the blacktop bar on the far right and then on Settings and Company Settings > Receipts. On this tab, you'll be able to download all of your previous month's invoices.

๐ŸŒŸ What is the procedure for canceling my eDesk account?

Only the eDesk account owner will have access to this screen; any other users will be denied access. You can cancel your eDesk account by navigating to Settings and Company Settings > Billing and then selecting Order Termination. The eDesk Team will then expeditiously process your submission.

๐Ÿชต How can I keep track of product reviews?

Due to a significant update in Amazon's Terms of Service, eDesk does not support tracking Product Reviews.

๐Ÿš€ Where will I find the percentage of messages that have been opened?

You will not be able to see a percentage of messages opened for your feedback rules in eDesk, but you will have access to more precise details, reports, and feedback statistics through the Dashboard.

Quick Links:

Alternatives to feedback Express

1. Podium:

Podium is reimagining how consumers engage with independent companies.

Podium is the solution for anything from collecting ratings on the most important platforms to text-enabling your website via Webchat,


collecting payment by text, gathering personal input after an encounter, and handling all your consumer messages from a single central dashboard with Inbox.

Podium’s Interaction Management software leverages texting to make it simple to communicate with leads, clients, and team members at any point of contact.

Podium enables you to connect with leads and clients, gather ratings and comments, collect payments, and collaborate efficiently with your staff, all from a single, easy-to-use inbox.

It drives the most critical conversations for your company, bringing you miles ahead of the competition.

2. Reputation:

By consumer reviews, reputation has altered how businesses enhance their customer experience (CX).

Their platform converts massive volumes of solicited and unsolicited input data into information that businesses can use to improve their CX, operations, and much more.


This method is referred to as Reputation Experience Management.

Thousands of multinational companies depend on Reputation Score XTM’s proprietary algorithms to provide an accurate index of brand success to make targeted market changes.

And Bessemer Ventures and Kleiner Perkins Capital Management have invested in them, and they are trusted by over 250 clients, including, Amazon, J.D. Power, Salesforce, Facebook, and Google.

3. Birdeye:

Birdeye is an all-in-one Experience Marketing tool designed for companies with many locations.

Birdeye enables over 60,000 companies of all sizes to be identified digitally and selected by listings, ratings, and referrals;

to engage with leads and buyers on their preferred channels; and to offer the most excellent consumer service possible by survey, ticketing, and analytics resources.


Birdeye was established in 2012 in Palo Alto and is led by alumni from Yahoo, Salesforce, Amazon, and Google.

Birdeye is funded by Marc Benioff, co-founder of Salesforce, Jerry Yang of Yahoo, Trinity Ventures, and World Innovation Lab.

For the last five years, the business has become the highest-rated Experience Marketing site on G2.

4. Chatmeter:

Chatmeter, the world’s first Local Brand Management app, enables multi-location companies and agencies to monitor and optimize their marketing effectiveness.

Due to the fragmentation of local search marketing today, it’s almost difficult for agencies and major retailers to handle their brands effectively on a regional basis.


Their service assesses each location’s online presence by assessing its online exposure and credibility.

Via their digital Dashboard and regular email updates, they compare their results to those of other local rivals and make customized suggestions for change.

By gaining control of their online presence and user engagement, advertisers will significantly affect their ability to acquire new clients.

They have a comprehensive, end-to-end marketing insights tool for multi-location agencies and retailers.

5. Yext:

Intending to assist companies and organizations worldwide in providing authoritative answers anywhere people look, the Yext Search Experience Cloud application empowers businesses to take care of their online facts.

From a brand’s website to search engines, voice assistants, charts, games, and chatbots,


Yext enables its consumers to have reliable, up-to-date, and official responses to consumer queries through the entire search ecosystem.

Fortune and Great Place have recognized yext to Workยฎ as a Best Place to Work and the Best Workplace for Women.

Yext is based in New York City and has branches in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, and Tokyo.

FeedbackExpress Real Customer Review & Testimonials


The website is fluid and easy to navigate. Designing and making campaigns couldnโ€™t be easier and they have proven effective with the amount of positive feedbacks we now receive on a daily basis. There is a plethora of information available on the first page with gives me an insight on how well we are doing.


The best feature of the website is the notifications that get sent out if something has gone wrong like receiving a negative feedback. Not only do we get sent an email but also a text straight to my phone which is very useful especially when Iโ€™m out of the office.

I like that everything is organize and you can use this tool so easyAutomated emails. Great website. Easy to use. Easy to customise different languages for use on different sites. Reliable.


Works wellFeedbackExpress is easy to use and was easy to integrate with our Amazon seller account.Ease of us, the automation and the customer service is good too.


The bad feedback alerts instantly by SMSQuickly create campaigns to increase product reviews.Easy to use interface. Highly attentive service when an issue does arise. Reliable and effective.

Conclusion: FeedbackExpress Review 2021 | Is This Amazon Seller Tool Worth?

FeedbackExpress is known as the ultimate platform for the sellers for the purpose of boosting their sales.

This happens by asking for feedback from the buyers orย product reviews.

With the help of this amazing platform, it is now possible to track the positive as well as negative feedback.

At the same time, negative reviews can be easily blacklisted. Go for FeedbackExpress if you are serious about getting an improved seller rating.

This, in turn, means improved product visibility and winning the buy box.

Amazon Feedback Software – FeedbackExpress

FeedbackExpress – Account Setup

FeedbackExpress – Product Review Campaigns

FeedbackExpress – Reviewing and Disputing Feedback

Mike Alfaro

Mike Alfaro is an Amazon Marketing Expert whose interest lies in Listing Optimization, PPC Management, and Amazon listings. He loves marketing & reviewing different Amazon tools to boost Amazon products rankings. Mike helps people start their Amazon FBA business from scratch and offers them sophisticated advertising solutions. You can check his blogs at ProdThink.ย 

Leave a Comment