RingCentral Review 2017- Overview, Features, Pricing & Calling Plans
RingCentral is a cloud-based platform which is used for calls. It is targeted primarily at business users. It is a complete office switchboard setup, but it doesn’t have any of the hardware which would usually come with such a network. When you are using such a system, you will be able to connect all of your office phones and the phones of your employees in your office or anywhere in the world. Is this software suitable for you? We took a look at it in detail and found out about the tools and features on offer.
The setup of this software is simple and very quick. All you need is a computer that is connected to the internet and one phone to get started. If you are choosing to order IP phones, then they are all going to be plugged into your router on arrival. You could also consider using the SoftPhone application which comes with the software. This will let you make use of your internet browser and a microphone, speakers or headset to make phone calls. The software also comes with an app which can be used for making calls from your smartphone or your tablet.
In addition to this, there is also an option which will let you use your current phone to make calls on RingCentral. This will need you to be connected using a particular adapter which may or may not be difficult based on the phones which are being used. Since there is no hardware which needs to be installed, you will be able to customize all of your call settings and the virtual receptionist on your phone immediately while also receiving calls right away.
The problem with most of the VOIP systems on the market today is that they are very confusing as far as the different type of plans which are on offer are concerned. You will have to take a large number of factors into account when it comes to choosing these plans as well as look at various packages and bundles. RingCentral is much simpler than this. If you have a single user, you will pay around $40 a month.
If you have more than one and less than twenty, you pay $30 a month. For 21-100 users you pay $22 a month. For more than 100 users, you will pay $20 per user. All plans come with the same features. You are only paying depending on the number of people who are going to be using the network. This makes it a lot easier for you to manage your budget. You can even opt for a free trial if you want to test out this service.
One more benefit of this provider is that you get to make unlimited calls to all US or Canadian numbers. Apart from this, every account gets a certain amount of free minutes of calling each month too. The additional minutes are chargeable at very low rates. There is also an unlimited internet fax option for subscribers.
The service is a very convenient way of connecting your office phones with remote workers and their smartphones. It offers a large number of features for managing calls inside your network. You will also be able to set up a variety of departments and give them separate numbers, greetings, and also have different answering rules for each. You can also make call queues and have different options for forwarding calls to various phones. Each phone will come with a user profile as well as a direct number for dialing. There is an auto-receptionist who is going to be managing all of the things such as operating hours, call recording options and greetings.
You will be able to keep all of your old numbers too. Alternatively, you could opt for a toll-free number. In case you are looking to establish a presence in one local area, you could add a phone number which uses one of the local area codes to your list. The system includes all of the features that a person could expect from business phone networks including caller ID, call forwarding, voicemail, call screening, call recording, easy transfer, call logs, presence status and telephone conferencing.
Ease of Use
Since there is no hardware and you will not have to install anything onto your computer, getting started with this software is really easy. You will get access to an office network where you don’t have to change anything apart from the hardware you use for making calls. You can buy and even set up the system on the internet and the process is very easy with detailed walkthroughs and instructions available online.
If you are looking to make any changes to the way in which the system has been configured, for example, if you want to add users or forward their calls to a particular phone when they are out, you can do it using the online dashboard and will not need to reconfigure any of the hardware or have to call in a technician. With all of these features, this sure is a user-friendly place to operate wouldn’t you say?
Help and Support
The customer support option of this system is very easily accessible and they have a professional take on every problem. There are a number of different ways for you to get in touch with them and finding answers to your problems is not very hard. The system comes with 24-hour telephone support on every day of the week, where you can get any of your queries or questions addressed. Apart from this, they have a knowledge base where there are a number of articles on various topics. There’s also their user populated community and the FAQ section. Unfortunately, they do not have a live chat option.
- Can be used to make calls to regular phones
- It has a wide range of features
- There is a flat monthly charge with no contracts to worry about
- You will be able to connect office and even remote phones
- There is no live chat option
- It can be a little expensive for a number of users
If you are confused when it comes to VOIP for business, then RingCentral software is one of the simplest to install and maintain in an office telephone system that runs with multiple extensions, calling features, calling rules and various configurable options.
This is one of the most complete calling systems we have come across and it will make your business look a lot larger than it actually is. It will also give a more professional appearance to it. This isn’t something that is going to help customers, but the companies are certainly going to benefit from being able to access such a wide range of features that are easy to use and functional. Who wouldn’t want to access a switchboard system without having to worry about all of the fiddly hardware or hiring a receptionist?